MFC-7220
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FAQs & Troubleshooting |
I'm having problems receiving faxes from one particular number.
- If you are experiencing problems receiving faxes from all senders, click here.
- If you are having problems receiving a fax from one specific sender, follow these steps:
- Press Menu/Set.
- Press the Up or Down arrow key to choose Fax and press Menu/Set.
- Press the Up or Down arrow key to choose Miscellaneous and press Menu/Set.
- Press the Up or Down arrow key to choose Compatibility and press Menu/Set.
- Press the Up or Down arrow key to choose Normal and press Menu/Set.
- Press Stop/Exit.
- Have the "problem" sender send you a test fax.
- If you receive the fax, the problem is solved.
- If you do not receive the fax, go to STEP 8.
- If you receive the fax, the problem is solved.
- Have a different sender send you a test fax.
- If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
- If you do not receive the fax, click here.
- If you receive the fax, the problem is not with your Brother machine. There is likely a problem with the "problem" sender's fax machine or telephone line.
- Press Menu/Set.
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