MFC-820CW

FAQs & Troubleshooting

FAQs & Troubleshooting

I am using Mac OSR X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?

 

Please check the following:


  • Check if your Brother machine is turned on.

  • Move your computer closer to the Brother machine and try again.

  • Print the Network configuration page of your Brother machine and check if the settings such as wireless and IP address settings are correct for your network. (To see how to print a network configuration page, click here.)
    The problem may be the result of mismatched or duplicate IP address. Verify that the Wireless settings and the IP address are correctly loaded into your Brother machine. And make sure that no other nodes on the network have this IP address.

  • Make sure that the SSID on your Macintosh computer is set to SETUP.

  • In the network settings of Mac OS X, press the IPv6 Config button in the "TCP/IP" tab, and then set the address settings to OFF.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-820CW

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