Model discontinued. This page is no longer updated.

MFC-3420C

FAQs & Troubleshooting

FAQs & Troubleshooting

How can I clear the "CHECK CARTRIDGE" error message?

  • The ink cartridge may not be installed correctly. Reinstall the ink cartridge.
    To refer to the instructions, please click here.
     
  • Make sure that you have removed the sealing tape from the side of the ink cartridge.
     
  • Power off your Brother machine for several minutes, then power it back on again.
     

Brother has developed a Firmware Update Tool that improves the efficiency of the cleaning cycles and alters the programmed time of the cleaning cycles from 11:00 pm to 11:00 am. Improving the efficiency of the cleaning cycles will extend the life of the ink cartridges when there is very little use of the machine or a particular color ink cartridge.
> For information on downloading and installing the Firmware Update Tool, click here.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-1820C, FAX-1920CN, MFC-3220C, MFC-3320CN, MFC-3420C, MFC-3820CN

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