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MFC-9970CDW

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MFC-9970CDW > FAQ's & Troubleshooting > Mobile / Cloud Problem

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Mobile / Cloud Problem - Troubleshooting

Brother iPrint&Scan application ( for iPhone, iPod touch and iPad )

  • The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device ( iPhone, iPod touch, iPad ).
  • I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.

Brother iPrint&Scan application ( for Android™ Smartphone )

  • A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
  • Web pages display blank in my Android™ mobile device when using the Web Page Print function of the Brother iPrint&Scan application.
  • Unable to print or scan when using iPrint&Scan from my Android mobile device.

Brother Image Viewer application ( for Android™ Smartphone )

  • Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
  • The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Brother iPrint&Scan application ( for Windows® Phone )

  • Unable to print or scan when using Brother iPrint&Scan from my Windows® Phone 7 mobile device.
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