Driver/ Software/ Firmware/ Operating System Problem - Troubleshooting

General

• A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
• The installer does not start after extracting the Full Driver & Software Packages downloaded from the "Download" section. (For Windows® 7 or later)
• The installer does not start after extracting the Full Driver & Software Packages downloaded from the "Download" section. (For Windows Vista® or earlier)
• The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows® 7 downloaded from the "Download" section.
• When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
• Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
• After I installed Sun JavaVM, some applications will not work correctly.
• I'm connecting my Brother machine to the computer using the USB interface. The "Suspend Mode" of my computer does not work correctly. What can I do?
• When I connect the Brother machine to a USB hub, it doesn't work correctly.

MFL-Pro Suite

• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• I'm using Windows® 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but　the error message "This CD does not contain drivers for your computer operating system." appears.

Printer Driver

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.

Operating System (Windows®)

• When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?

Operating System (Macintosh)

• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• I cannot find Macintosh HD icon on the desktop.
• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)