Fax Problem - Troubleshooting

General

• I'm using MagicJack and am having problems sending or receiving faxes.
• Why doesn't the image print on my Transmission Verification Report?

Settings

• Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows®.

Cannot Send

• I have two fax machines on one line. My Brother machine answers the faxes that I send from the other machine.
• When I send a fax from the machine, an error "not register." or "not registered." is displayed.
• When I try to send a fax the message "FAX # Restricted" appears on the display.
• When I try to send a fax the message "FAX # Restricted" appears on the display.
• My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
• I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
• I am experiencing problems sending a fax.

Cannot Receive

• I am using voicemail and I am having problems receiving faxes and voice calls. (video FAQ available)
• I am having a problem receiving faxes.
• Why doesn't the machine answer when receiving a call?

Cannot PC-FAX

• The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
• I'm using Windows® 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.

Fax Quality Problem

• When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
• Why are the faxes I send always received with a black vertical line down the page?