Driver/ Software/ Firmware/ Operating System Problem - Troubleshooting

General

• I cannot open the User's Guide from the CD-ROM provided with the product. (Windows® 8)
• I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7.x / 10.8.x)
• A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
• The installer does not start after extracting the Full Driver & Software Packages downloaded from the "Download" section. (For Windows®)
• I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
• When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.

MFL-Pro Suite

• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.

Printer Driver

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.
• I want to change the printer driver settings, but the OK button of the printing preferences dialog box is out of the PC screen and I cannot click on it.
• In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
• I am using Windows® XP, and the driver installation failed. I cannot uninstall or reinstall the driver.

Firmware

• I cannot update my Brother machine's firmware using the Firmware Update Tool. (For Windows® 7/ 8)

Operating System (Macintosh)

• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• I cannot find Macintosh HD icon on the desktop.
• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)