General - How-to FAQ's

Machine Specification

• How many times will my Brother machine automatically redial a busy number?
• Can I program my Brother machine to forward the faxes I receive to another location?
• Change the amount of time my Brother machine stays in each mode.
• Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
• Is my machine compatible with Windows Vista®?
• Does the Brother machine have a paging feature available that will assist in finding a misplaced handset?
• Where can I find my Brother machine's serial number?

Software/ Driver

• Functions supported in the Windows® 8 built-in drivers
• Where can I get the drivers and utilities that work with Mac OS® X 10.6?
• How can I check if Sun JavaVM (Virtual Machine) is installed on my computer? If it is, how can I check the version of Sun JavaVM?
• There are many different versions of Windows Vista® (Home Basic, Home Premium, Business, Enterprise, Ultimate). Do I need to use different drivers depending on the version of Windows Vista® I am using?
• When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
• The Printer Driver does not show print resolution. How do I determine the resolution settings?

Operating System

• How to identify your Operating System (OS).
• Change the Firewall settings (For Windows® 8)
• Change the Firewall settings (For Windows® 7)
• Change the Firewall settings (For Windows Vista® or earlier)
• How to check the version of Windows® 7, 32-bit or 64-bit.

Consumables/ Options

• How can I find out the reorder number for consumables?
• Is my Brother machine compatible with third party print servers?
• Where can I purchase Brother consumables?
• Can third party ink be used to refill the ink cartridges?
• Why is it necessary for my machine to go through regular cleaning cycles?
• How do I recycle my Drum Unit, Toner, Ribbon Cartridges or Ink Cartridges? Does Brother have a recycling program? (only for U.S.A)
• Is there any way to reduce Ink consumption?
• What are the expected yields of the consumables?
• Why do the color ink cartridges run out of ink even though I never or rarely print in color?