Scan Problem - Troubleshooting

General

• I cannot open the scanned document (For Macintosh).
• I cannot open the scanned document (For Windows®).

Settings

• I do not have or lost the black and white calibration sheet.
• I can no longer choose the program I want to use to scan a document. (For Windows®)
• When I calibrate I get a "White-only" calibration message.
• The Brother scanner does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.4 or greater)

Cannot Scan

• When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
• The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
• The scanner is connected but it will not feed paper or do anything else. (For Windows®)
• I have installed the scanner on my Macintosh but I cannot scan.
• The Brother scanner does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.4 or greater)

Scan Quality Problem

• I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows®).
• My scanned images have black lines running through them, blank spaces, or just overall bad quality.
• Clean the scanner. (For Macintosh)
• Clean the scanner. (For Windows ®)