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DS-610 > FAQ's & Troubleshooting > Scan Problem

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Scan Problem - Troubleshooting

General

  • I cannot open the scanned document (For Macintosh).
  • I cannot open the scanned document (For Windows®).

Settings

  • I do not have or lost the black and white calibration sheet.
  • I can no longer choose the program I want to use to scan a document. (For Windows®)
  • When I calibrate I get a "White-only" calibration message.
  • The Brother scanner does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.4 or greater)

Cannot Scan

  • When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
  • The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
  • The scanner is connected but it will not feed paper or do anything else. (For Windows®)
  • I have installed the scanner on my Macintosh but I cannot scan.
  • The Brother scanner does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.4 or greater)

Scan Quality Problem

  • I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows®).
  • My scanned images have black lines running through them, blank spaces, or just overall bad quality.
  • Clean the scanner. (For Macintosh)
  • Clean the scanner. (For Windows ®)
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