Print Problem - Troubleshooting

General

• The printer status is Offline or Paused. (For Macintosh)
• The printer status is Offline or Paused. (For Windows®)
• My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows® 2000/XP and Windows Vista®)
• I want to change the printer driver settings, but the OK button of the printing preferences dialog box is out of the PC screen and I cannot click on it.
• The print speed is very slow when I use XML Paper Specification Printer Driver.
• When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
• Why do the color ink cartridges run out of ink even though I never or rarely print in color?

Settings

• Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
• The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
• The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)

Cannot Print

• The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device ( iPhone, iPod touch, iPad ).
• I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
• Unable to print or scan when using Brother iPrint&Scan from my Windows® Phone 7 mobile device.
• I cannot make borderless prints.
• Unable to print or scan when using iPrint&Scan from my Android mobile device.
• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
• I cannot print from my computer via USB.
• The error message "Invalid format for short nick name" appears when printing a document. (Mac OS® X 10.5 or greater)
• I cannot print from my computer via network. (For Macintosh)
• I cannot print from my computer via network. (For Windows®)
• Cannot print from my PC using Windows Vista® or Windows® XP SP3 when connected by USB. No error messages appear on the machine, but I still cannot print from my PC.
• I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows® PC.
• I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
• I get an error "Print Queue is stopped". (Mac OS X 10.5 or greater)
• I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
• I am sharing my Brother machine from my Windows® XP computer and other Windows® users are not able to print.

Print Quality Problem

• When printing documents the characters appear ghosted, blurry, or doubled.
• The edge of glossy paper is smudged.
• When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
• When I print photos, the color quality is not good.
• Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
• I cannot remove red-eye.
• One or more of my colors are not printing (blank). What can I do?
• When I print, the pages are smudged with ink. What should I do?
• Improve poor print quality.
• When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
• Clear wide, faded, horizontal lines(banding) appearing on printed documents.
• Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
• Black Ink is still wet after printing on Glossy Paper (For PC Printing).

Printing from an application

• When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
• Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
• When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
• When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.