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PT-9500PC > FAQs & Troubleshooting > P-touch Editor Problem

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P-touch Editor Problem - Troubleshooting

P-touch Editor 5.0

  • I cannot register the Add-In in 64 bit editions of Microsoft® Office 2010 (P-touch Editor 5.0 for Windows).
  • I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box (P-touch Editor 5.0 for Windows).
  • Can I use the P-touch Editor application to edit a picture that I imported?
  • During the installation of P-touch Editor 5.0, the message "uninstall the previous version of the software" appears.
  • When I try to use the database function, an application error occurs. (P-touch Editor 5.0 for Windows)
  • The tape width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.0 for Windows)

P-touch Editor 5.0 for Macintosh

  • I cannot capture a screenshot using P-touch Editor in Mac OS X 10.7 (P-touch Editor 5.0 for Macintosh).

P-touch Editor 4.2

  • I am using P-touch Editor 4.2 but the Add In utility does not work with Office 2007.
  • When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
  • When I try to use the database function, an application error occurs.

P-touch Editor 3.2 for Macintosh

  • P-touch Editor does not start, showing the message "The application P-touch Editor 3.2 quit unexpectedly."
  • I cannot enter the number of copies.
  • I cannot find the template files.   
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