Driver/ Software/ Firmware/ Operating System Problem - Troubleshooting

General

• A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
• The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows® 7 downloaded from the "Download" section.
• I'm using Mac OS® X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
• When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
• I cannot activate the Web Translator application via the internet.
• Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
• After I installed Sun JavaVM, some applications will not work correctly.
• I'm connecting my Brother machine to the computer using the USB interface. The "Suspend Mode" of my computer does not work correctly. What can I do?
• When I connect the Brother machine to a USB hub, it doesn't work correctly.
• I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™,  Secure Digital™ card is installed into the media slot. What can I do?

ScanSoft™ PaperPort™

• When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
• When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
• The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
• The link icon for Outlook Express is not displayed in PaperPort®. What should I do?

Presto! PageManager

• I am having issues printing with Presto!® PageManager® software. What can I do?

MFL-Pro Suite

• The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• I'm using Windows® 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but　the error message "This CD does not contain drivers for your computer operating system." appears.
• When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
• MFL-Pro Suite Software (MFC Software Suite / Multi-Function Link Pro Suite) does not work after installing a Windows® Service Pack.
• I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
• I'm using Windows®. The error message "The MFL Pro Software is already installed! To reinstall, please uninstall the software first then run this installation program again" appears. What should I do?

Printer Driver

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.

ControlCenter

• The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows® 7 with the USB connection.
• I'm using Mac OS® X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
• I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
• Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
• I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
• Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
• I'm using Windows® 98/ Me/ 2000/ XP or Windows NT® 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
• When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?

Operating System (Windows®)

• When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?

Operating System (Macintosh)

• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• I cannot find Macintosh HD icon on the desktop.
• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
• I have a problem using my machine with Mac OS® X Classic mode.