Error Messages (LCD, PC) or LED Lights - Troubleshooting

Error Message on LCD

• I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
• I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
• I keep getting the error message "Authenticate Err (Authentication error)".
• Why does the message "No Response/Busy" appear on my Transmission Verification Report?
• Scan Unable xx
• Replace Parts
• No Tray
• Condensation
• Small Paper
• Short Paper
• Registration or Registration Failed.
• Toner Error
• No Belt Unit
• Tray 2 Error
• No Drum Unit
• Print Unable XX
• Calibrate or Calibration Failed.
• Cartridge Error
• Belt End Soon
• WT Box End Soon
• Duplex Disabled
• Drum Stop
• No Toner
• No Waste Toner
• I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
• No Paper
• Wrong Paper Size
• Unusable Device
• Cover is Open
• Size Error DX
• Toner Low
• Size mismatch
• Drum Error (Drum!)
• Document Jam
• I'm using Windows® XP and I'm trying to use the Scan key on the Control Panel.  The LCD says "Connecting to PC" but nothing happens.
• Out of Memory
• Replace Belt
• Replace WT Box
• Jam Duplex
• Jam Rear
• Jam Inside
• Jam Tray 1 / Jam Tray 2
• Jam MP Tray
• Clear the message "Awaiting Redial"
• What does "COMM.ERROR" on the LCD display mean?
• Replace Toner

LED Indication

• I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.

Error Message on PC Display

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.
• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
• The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
• The error message "Invalid format for short nick name" appears when printing a document. (Mac OS® X 10.5 or greater)
• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• When I try to install the MFL-Pro Suite from the CD-ROM, the error "An error occurred during the installation... IS031-CreateFaxRxDataFolder - x" appears and I cannot continue the installation.
• When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
• I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
• When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
• I receive an error message stating "USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it" when I connect the Brother machine to a computer.
• When I try to install the MFL-Pro Suite from the CD-ROM, the error dialogue appears and I cannot continue installing the MFL-Pro Suite.  The error says "Install the latest Windows® Service Pack and try again".
• When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
• How do I clear the message "MFC is Busy" or "Connect Failure"?
• I receive an error message when trying to use network functions.(For Windows®)
• I get an error "Print Queue is stopped". (Mac OS X 10.5 or greater)
• I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
• My Antivirus Software gives a warning message during the installation of Web BRAdmin.
• The error message "The MFL Pro Software is already installed! To reinstall, please uninstall the software first then run this installation program again" appears. (For Windows®)

Error Message on Status Monitor

• "Offline" appears on the Status Monitor. (For Windows®)
• I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
• Scan Unable xx
• Journal Full
• Replace Parts
• Condensation
• Small Paper
• Short Paper
• Registration or Registration Failed.
• Toner Error
• No Belt Unit
• Tray 2 Error
• No Drum Unit
• Print Unable XX
• Calibrate or Calibration Failed.
• Cartridge Error
• Belt End Soon
• WT Box End Soon
• Duplex Disabled
• Drum Stop
• No Toner
• No Waste Toner
• No Paper
• Wrong Paper Size
• Unusable Device
• Cover is Open
• Size Error DX
• Toner Low
• Size mismatch
• Drum Error (Drum!)
• Document Jam
• Out of Memory
• Replace Belt
• Replace WT Box
• Jam Duplex
• Jam Rear
• Jam Inside
• Jam Tray 1 / Jam Tray 2
• Jam MP Tray
• Replace Drum
• Replace Toner