Error Messages (LCD, PC) or LED Lights - Troubleshooting

Error Message on LCD

• I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
• Why does the message "No Response/Busy" appear on my Transmission Verification Report?
• I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
• The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
• How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
• "Paper Jam Inside" error appears on the LCD. What should I do?
• "Paper Jam Rear" error appears on the LCD. What should I do?
• "Paper Jam Tray" error appears on the LCD. What should I do?
• "Document Jam" error appears on the LCD. What should I do?
• I'm using Windows® XP and I'm trying to use the Scan key on the Control Panel.  The LCD says "Connecting to PC" but nothing happens.
• "Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
• How can I clear the "Scanner Locked" error message?
• Change Drum Soon
• When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
• How do I clear the "Awaiting Redial" message?
• What does "COMM.ERROR" on the LCD display mean?

LED Indication

• I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.

Error Message on PC Display

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.
• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
• The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
• The error message "Invalid format for short nick name" appears when printing a document. (Mac OS® X 10.5 or greater)
• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• I'm using Windows® 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but　the error message "This CD does not contain drivers for your computer operating system." appears.
• The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows® 7 with the USB connection.
• The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows® 7 downloaded from the "Download" section.
• When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
• I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
• When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
• I'm using Windows®. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
• I receive an error message stating "USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it" when I connect the Brother machine to a computer.
• I'm using Mac OS® X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
• When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
• I'm using Windows Vista®. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
• I'm using Windows® XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print.  What can I do?
• I'm using Windows® XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
• I'm using Windows® 98/ Me/ 2000/ XP or Windows NT® 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
• I am using Windows® 2000/XP. When I click the "Print" icon in Adobe® Reader® 7.0 I see the following error message: "The Document could not be printed." What can I do?
• I'm using Windows® XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
• When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
• When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
• How do I clear the message "MFC is Busy" or "Connect Failure"?
• I receive an error message when trying to use network functions.(For Windows®)
• I get an error "Print Queue is stopped". (Mac OS X 10.5 or greater)
• I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
• When trying to print from my Mac OS® 9.x I get an Error message, "BR_Printmonitor is not ready, please check the printer -23". How do I correct this?
• My Antivirus Software gives a warning message during the installation of Web BRAdmin.
• I'm using Windows®. The error message "The MFL Pro Software is already installed! To reinstall, please uninstall the software first then run this installation program again" appears. What should I do?
• I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?

Error Message on Status Monitor

• I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.