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FAX-2820 > FAQ's & Troubleshooting > Fax Problem

           
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Fax Problem - Troubleshooting

General

  • My documents are not feeding through the Automatic Document Feeder (ADF)  when I try to send a fax, scan to the PC, or make a copy. What can I do?

Settings

  • Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows®.

Cannot Send

  • I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. 
  • I am experiencing problems sending a fax, what can I do?

Cannot Receive

  • I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
  • I am experiencing problems receiving faxes. What can I do?
  • Why doesn't the machine answer when receiving a call?

Cannot PC-FAX

  • I'm using Windows® 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.

Fax Quality Problem

  • When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
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