Error Messages (LCD, PC) or LED Lights - Troubleshooting

Error Message on LCD

• Check Connection
• I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
• I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
• Scan Unable
• Print Unable
• CARTRIDGE ERROR
• Duplex Disabled
• TONER ENDED
• Drum Stop
• NO TONER
• I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
• No Paper
• Cover is Open
• MANUAL FEED
• TONER LOW
• Size mismatch
• Drum Error (Drum!)
• Document Jam
• I'm using Windows® XP and I'm trying to use the Scan key on the Control Panel.  The LCD says "Connecting to PC" but nothing happens.
• How can I clear the "Scanner Locked" error message?
• Out of Memory
• Drum End Soon
• When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
• REPLACE DRUM
• Replace Toner
• REPLACE TONER (video instructions available)

LED Indication

• I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
• I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.

Error Message on PC Display

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.
• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
• The error message "Invalid format for short nick name" appears when printing a document. (Mac OS® X 10.5 or greater)
• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
• I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
• I receive an error message stating "USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it" when I connect the Brother machine to a computer.
• When I try to install the MFL-Pro Suite from the CD-ROM, the error dialogue appears and I cannot continue installing the MFL-Pro Suite.  The error says "Install the latest Windows® Service Pack and try again".
• When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
• I receive an error message when trying to use network functions.(For Windows®)
• My Antivirus Software gives a warning message during the installation of Web BRAdmin.
• The error message "The MFL Pro Software is already installed! To reinstall, please uninstall the software first then run this installation program again" appears. (For Windows®)

Error Message on Status Monitor

• "Offline" appears on the Status Monitor. (For Windows®)
• Scan Unable
• Print Unable
• CARTRIDGE ERROR
• Duplex Disabled
• TONER ENDED
• Drum Stop
• NO TONER
• No Paper
• Cover is Open
• MANUAL FEED
• TONER LOW
• Size mismatch
• Drum Error (Drum!)
• Document Jam
• Out of Memory
• Drum End Soon
• JAM DUPLEX
• Jam Rear
• JAM INSIDE
• JAM TRAY 1
• REPLACE DRUM
• Replace Toner
• REPLACE TONER (video instructions available)