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MFC-9420CN > FAQ's & Troubleshooting > Fax Problem

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Fax Problem - Troubleshooting

Settings

  • Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows®.

Cannot Send

  • I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. 

Cannot Receive

  • I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
  • Why doesn't the machine answer when receiving a call?

Cannot PC-FAX

  • The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
  • I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.

Fax Quality Problem

  • When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
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