Print Problem - Troubleshooting

General

• The printer status is Offline or Paused. (For Macintosh)
• The printer status is Offline or Paused. (For Windows®)
• My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows® 2000/XP and Windows Vista®)
• I'm using Windows Vista®. There are two printer icons with a same product name in the "Printers" section. Why? Which should I use?
• I'm using Windows®. Print speed is too slow. What can I do?
• Why do the color ink cartridges run out of ink even though I never or rarely print in color?

Settings

• I'm using Mac OS® X 10.4. I cannot open the Print Dialogue. What do I do?
• The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
• The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)

Cannot Print

• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
• I cannot print from my computer via USB.
• The error message "Invalid format for short nick name" appears when printing a document. (Mac OS® X 10.5 or greater)
• Cannot print from my PC using Windows Vista® or Windows® XP SP3 when connected by USB. No error messages appear on the machine, but I still cannot print from my PC.
• I'm using Windows Vista®. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
• I'm using Windows® XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
• I am having issues printing with Presto!® PageManager® software. What can I do?
• I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows® PC.
• I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
• I'm using Mac OS® X 10.5 or greater and I'm getting error messages when I try to print.
• I'm using Mac OS® X 10.2 - 10.4 and I'm getting error messages when I try to print.
• I get an error "Print Queue is stopped". (Mac OS X 10.5 or greater)
• I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
• I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
• When trying to print from my Mac OS® 8.x-9.x I get an Error message, "BR_Printmonitor is not ready, please check the printer -23". How do I correct this?
• I am sharing my Brother machine from my Windows® XP computer and other Windows® users are not able to print.
• Why can't I print when an ink cartridge is empty?
• Images of the thumbnail page from the media (memory) card won't print.

Print Quality Problem

• The edge of glossy paper is smudged.
• When printing from my Apple Mac OS® 10.x the print is coming out mirrored.
• I am using Windows®/ Mac OS® 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
• One or more of my colors are not printing (blank). What can I do?
• When I print, the pages are smudged with ink.  What should I do?
• The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
• How can I improve poor print quality?
• When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
• When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
• When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
• There is a lot of banding on the image. What can I do?
• Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
• Black Ink is still wet after printing on Glossy Paper (For PC Printing).

Printing from an application

• The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
• When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
• I'm using Windows Vista®. I printed an Excel 2007 graph, but the print result is not correct, a part of the graph is not printed.
• Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
• When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
• I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
• When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.