Driver/ Software/ Firmware/ Operating System Problem - Troubleshooting

General

• A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
• The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows® 7 downloaded from the "Download" section.
• I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
• When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
• When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting to connect to a DNS server".
• When I connect the Brother machine to a USB hub, it doesn't work correctly.
• I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?

ScanSoft™ PaperPort™

• When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
• When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
• When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed.
• When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2).

MFL-Pro Suite

• The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
• I'm using Windows® 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
• I'm using Windows® 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but　the error message "This CD does not contain drivers for your computer operating system." appears.
• When I try to install the MFL-Pro Suite from the CD-ROM, the error dialogue appears and I cannot continue installing the MFL-Pro Suite.  The error says "Install the latest Windows® Service Pack and try again".
• MFL-Pro Suite Software does not work after installing a Windows® Service Pack.
• I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
• The error message "The MFL Pro Software is already installed! To reinstall, please uninstall the software first then run this installation program again" appears. (For Windows®)

Printer Driver

• When installing the Macintosh OS X printer driver it displays a message that you need to type your password to install this software.
• I want to change the printer driver settings, but the OK button of the printing preferences dialog box is out of the PC screen and I cannot click on it.

ControlCenter

• The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows® 7 with the USB connection.
• I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
• I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
• I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
• When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?

Firmware

• I cannot update my Brother machine's firmware using the Firmware Update Tool. (For Windows® 7/ 8)

Operating System (Macintosh)

• The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
• I cannot find Macintosh HD icon on the desktop.
• I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)