Scan Problem - Troubleshooting

Settings

• I'm using Windows® XP. Every time I run the scanner and camera wizard the settings revert back to the default settings.

Cannot Scan

• I cannot scan via USB. (Mac OS X)
• I'm using Mac OS® X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
• I'm using Windows® XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
• I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
• When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?

Scan Quality Problem

• When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?