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PT-9800PCN > FAQs & Troubleshooting > Print Problem

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] [General] [PC connection] [Network] [P-touch Editor 5.0] [P-touch Editor Lite LAN] [P-touch Editor 5.0 for Macintosh]

Print Problem - Troubleshooting

Cannot Print

  • I have connected multiple printers of the same model to one PC but can only print from one of the machines.
  • The error message "The tape type is different. Use HG tape." is displayed when trying to print. What can I do?
  • Printing is not possible. (USB connection) 
  • Printing is not possible. (P-touch Editor 5.0 for Mac)
  • I'm now unable to print, even though I could print a short while ago.

Tape Margin

  • How can I prevent the left margin (approximately one inch of space) that is produced before printing a label? (P-touch Editor 5.0)
  • Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
  • How can I eliminate the 25mm piece of tape that is produced prior to every label printed?

Printed Result

  • My label is printing like a mirror image. (P-touch Editor 5.0 for Windows)
  • Why do stripes appear on my label?
  • Some parts of the label are not printed, even though it is shown correctly on-screen. Why?
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