This problem sometimes occurs during the installation.
The cause is the following directory does not exist on your PC, or you don't have the access right to the directory:
- For Windows® XP or earlier: C:\Documents and Settings\All Users\Documents
- For Windows Vista® or later: C:\Users\Public\Documents
The solutions for this problem vary depending on the trailing character of the error message:

- If the trailing character of the error message is 1:
- For Windows® XP/ Windows® XP Professional x64 Edition:
Please refer to the following Microsoft® web site:
> http://support.microsoft.com/kb/319825/EN-US/
- For other Operating Systems:
Please consult a PC manufacturer to get a solution for this problem.
- If the trailing character of the error message is NOT 1:
Please consult a PC manufacturer to get a solution for this problem.