Date:06/23/2010 ID:faq002618_000




Title:
When I try to install the MFL-Pro Suite from the CD-ROM, the error "An error occurred during the installation...  IS031-CreateFaxRxDataFolder - x" appears and I cannot continue the installation.

Description:

This problem sometimes occurs during the installation.
The cause is the following directory does not exist on your PC, or you don't have the access right to the directory:

  • For Windows® XP or earlier: C:\Documents and Settings\All Users\Documents
  • For Windows Vista® or later: C:\Users\Public\Documents

 

 

The solutions for this problem vary depending on the trailing character of the error message: 

error message




  • If the trailing character of the error message is 1:

    - For Windows® XP/ Windows® XP Professional x64 Edition:
    Please refer to the following Microsoft® web site:
    > http://support.microsoft.com/kb/319825/EN-US/

    - For other Operating Systems:
    Please consult a PC manufacturer to get a solution for this problem.

  • If the trailing character of the error message is NOT 1:
    Please consult a PC manufacturer to get a solution for this problem.