Date:02/26/2013 ID:faq002440_000




Title:
I'm using Windows Vista® or later and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.

Description:

Please follow the steps below to solve this problem.

  1. Log on as an Administrator.

  2. Open the Command Prompt.

    For Windows Vista®/ Windows® 7 Users:
    1. Click Start => All Programs => Accessories.
      Right click Command Prompt, select Run as administrator.

      Open the Command Prompt

      If the User Account Control prompt is displayed, click Continue or Yes.

    2. Go to STEP 3.

    For Windows® 8 or later Users:
    1. On the Start screen, Right-click somewhere on an empty spot (1), and then click, All Apps from the bar (2).

      Open the All Apps

    2. Right-click on Command Prompt (1), and then click, Run as administrator from the bar (2).

      Open the Command Prompt

      If the User Account Control prompt is displayed, click Yes.

    3. Go to STEP 3.

  3. Enter net stop spooler and press Enter.

    02netstopspooler

  4. Confirm the Print Spooler Service was stopped.

    03stoped

  5. Open the PRINTERS folder.
    For Windows Vista® Users:

    04vista

    For Windows® 7 or later Users:

    05win7


  6. Delete all files then close the folder.

    06delete

  7. Return to Command Prompt. Enter net start spooler and press Enter.

    07netstartspooler

  8. Confirm the Print Spooler Service was started.

    08start

  9. Close the Command Prompt.

  10. Refresh the spooler.

    1. For Windows Vista® Users:
      Click Start => Control Panel => Hardware and Sound => Printers, right click on the printer icon for your Brother machine and select Open.

      For Windows® 7 Users:
      Click Start => Devices and Printers, right click on the printer icon for your Brother machine and select See what's printing.

      For Windows® 8 or later Users:
      1. Open the Control Panel. (Click here to see how to open the Control Panel.)
      2. Click Hardware and Sound => Devices and Printers.
      3. Right click on the printer icon for your Brother machine and select See what's printing.

    2. Click View and select Refresh.

      09printer
If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

Related Models

DCP-375CW, DCP-395CN, DCP-585CW, DCP-J140W, MFC-255CW, MFC-295CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-685CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-885CW, MFC-990CW, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J435W, MFC-J4410DW, MFC-J4510DW, MFC-J4610DW, MFC-J4710DW, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

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