This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message:
- Open the Scanner Cover by lifting from the right-hand side of the MFC/DCP until it locks securely into the open position.
Pull the ink cartridge hook toward you and remove the ink cartridge for the color shown on the LCD. Reinstall the ink cartridge and press down on the ink cartridge until the hook snaps over it securely.
After installing the ink cartridges, lift the scanner cover to release the lock Gently push the scanner cover support down and close the scanner cover.
The LCD may then display:
Did you change Blck? 1.Yes 2.No.
The LCD may display this question for the color(s) that was replaced.
BE SURE to select 1 Yes. If 1 YES is not selected for the replaced cartridges, INK EMPTY will appear again.
- After all the correct selections are made, the machine will then go into a cleaning. Once the cleaning is complete, the LCD will return to date and time.
If you still have the same problem, contact Brother Customer Service or the Brother authorized dealer near you.