Date:11/28/2011 ID:faq000308_011




Title:
Jam Inside

Description:

If a paper jam occurs inside the printer, follow these steps:


Follow the procedure below to replace toner cartridges.

Caution

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.
For the details of cleaning the printer, please refer to the Routine maintenance section in User's guide provided with your Brother Printer or FAQ in the "Maintenance " section of your model on Brother Solutions Center.

Do Not Use


  1. Turn off the printer's power switch and unplug the AC power cord.

    Turn Off Switch


  2. Fully open the top cover by lifting up on the handle (1).

    Caution

    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait at least 10 minutes for the printer to cool down before continuing to the next step.

    Open Top Cover


  3. Take out all four drum unit and toner cartridge assemblies.

    Remove Toner 1



    Caution

    • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
    • To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

      Do Not Touch 2

    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

      Do Not Touch 3


  4. Pull out the jammed paper slowly.

    Remove Jammed Paper


  5. Slide each drum unit and toner cartridge assembly into the printer. Make sure that you match the toner cartridge color to the same color label on the printer for all four drum unit and toner cartridge assemblies.

    C- Cyan, M- magenta, Y- Yellow, K- Black

    Reset Toner


  6. Close the top cover of the printer.

    Close Top Cover


  7. Plug the printer back in and then turn on the power switch.

Related FAQ's:
If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

Related Models

HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW

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