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MFC-255CW > FAQ's & Troubleshooting > Fax > faq000209_005
These messages are generally caused by either interference on the line, phone line connection and/or an alarm system or another device on same line as the Brother machine. To resolve this issue follow the steps listed below:
This report includes information in reference to the last 200 incoming and outgoing faxes; date and time, the fax number or name (provided the information was entered in the sending fax machine), duration, the number of pages, the result and comment.
If you have programmed your machine to print the fax journal report at specified times (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days) the machine will print the report and then erase all jobs from memory.
To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through a telephone line.
When you change the compatibility to Basic (for VoIP), the ECM (Error Correction Mode) feature is only available for color fax sending.
If the telephone line is checked by the telephone company and/or you have tested the FAX/MFC on a different line and the unit is still giving the error message, there may be a problem with the unit. Please contact Brother Customer Service from "Contact Us".
MFC-255CW, MFC-295CN, MFC-495CW, MFC-795CW, MFC-J265W, MFC-J280W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J450DW, MFC-J470DW, MFC-J475DW, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW
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