Date:04/08/2009 ID:faq002013_000




Title:

I'm using Windows® 98/ Me/ 2000/ XP or Windows NT® 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan.

Description:

A patch file is available that will resolve this issue. To download and install the patch, follow the instructions below:


  1. Make sure that the Brother ControlCenter is not running on your computer.
  2. Click here to start downloading the patch file.
  3. Download the patch file and save it to your Desktop.
  4. Go to your Desktop, double click the CC_SCAN folder and locate the executable file named setup.exe.
  5. Double click setup.exe.
  6. The installation wizard will appear. Follow the onscreen instructions and restart your PC when indicated.

If the problem continues, continue to follow the instructions below:

NOTE: the steps may differ depending on your operating system.

  1. Unplug the interface cable from the PC
  2. Click on START, CONTROL PANEL, ADD & REMOVE PROGRAMS, and remove the following programs:
    Brother MFL-Pro xxxxx
  3. Click on START, SETTINGS AND PRINTER & FAXES, delete the Brother driver and the PC-Fax druver
  4. In the "Printers & Faxes" window, click on File and Server Properties
  5. Click on the "Drivers" tab.
  6. Select the "Brother xxxxx" driver, then click REMOVE.
  7. Click on START -> RUN.
  8. Input regedit and press the Enter key.
  9. The Registry Editor is launched.  Click HKEY_CURRENT_USER -> Software -> Brother and remove the directory ControlCenter.

image



  1. Click HKEY_LOCAL_MACHINE -> SOFTWARE -> Brother and remove the directory ControlCenter.


image




  1. Reinstall the Brother MFL-Pro from the CD-ROM.

 

Note

If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.

If the problem continues, please contact Brother Customer Service.



 

If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

Related Models

DCP-110C, DCP-115C, DCP-117C, DCP-120C, DCP-315CN, DCP-8040, DCP-8045D, MFC-210C, MFC-215C, MFC-3240C, MFC-3340CN, MFC-425CN, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-7225N, MFC-7420, MFC-7820N, MFC-820CW, MFC-8220, MFC-8440, MFC-8840D, MFC-8840DN, MFC-9420CN

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