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DCP-120C > FAQ's & Troubleshooting > Error Messages(LCD, PC) or LED Lights > faq002013_000
I'm using Windows® 98/ Me/ 2000/ XP or Windows NT® 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan.
A patch file is available that will resolve this issue. To download and install the patch, follow the instructions below:
If the problem continues, continue to follow the instructions below:
NOTE: the steps may differ depending on your operating system.
If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.
DCP-110C, DCP-115C, DCP-117C, DCP-120C, DCP-315CN, DCP-8040, DCP-8045D, MFC-210C, MFC-215C, MFC-3240C, MFC-3340CN, MFC-425CN, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-7225N, MFC-7420, MFC-7820N, MFC-820CW, MFC-8220, MFC-8440, MFC-8840D, MFC-8840DN, MFC-9420CN
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