This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message:
- Open the Scanner Cover by lifting from the right-hand side of the MFC/DCP until it locks securely into the open position.
Pull the ink cartridge hook toward you and remove the ink cartridge for the colour shown on the LCD. Reinstall the ink cartridge and press down on the ink cartridge until the hook snaps over it securely. Push the hook towards the cartridge to verify it is securely latched over the top edge of the cartridge.
Please double check the following:
Keep the ink cartridge in an upright position when you insert it into the slot. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge.
After installing the ink cartridges, lift the scanner cover to release the lock, Gently push the scanner cover support down and close the scanner cover.
The LCD may then display:
Did you change Blck? 1.Yes 2.No.
The LCD may display this question for the colour(s) that was replaced. BE SURE to select 1 Yes. If 1 Yes is not selected for the replaced cartridges, INK EMPTY will appear again.
After all the correct selections are made, the machine will then start cleaning. Once this is complete, the LCD will return to date and time.
If the LCD displays "No Cartridge" there is a possibility that the ink cartridges other than the ones you replaced are empty. Follow the steps below to check the ink volume. If there are empty ink cartridges, please replace them.
- Open the scanner cover by lifting it from the right-hand side of the machine until it locks securely into othe open position.
- Check the LCD display while keeping the cover open. If you see the message "Change Cartridge Install XX", the colour displayed at "XX" is empty. Please replace it.
If the message "No Cartridge" does not disappear, unplug the machine from the AC power outlet and wait approximately 10 seconds, then plug it back in. If the date and time appear on the display, the issue is resolved.
If you still have the same problem and your machine is out of warranty, please use the link below to locate your nearest service dealer.