Date:12/11/2012 ID:faq002656_001




Title:
I cannot print from my computer via network. (For Windows®)

Description:

Please follow the steps below to solve this problem:


Step 1.Check the connection

  • Verify that the LAN cable and the power cord of the Brother machine are connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet.

  • Verify that the Brother machine and your computer are connected by a Peer-to-Peer environment. There is no central server controlling file access or printer sharing.



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  • Verify that the Link light of the router or the hub is ON.

 

Step 2.Restart the router or hub


Try restarting the router or hub.



Step 3.Check the Firewall setting


If a Firewall on your computer is active, it may be rejecting the necessary network connection. Disable the Firewall on your computer and try re-installing the drivers. Click here to see how to disable the Firewall.


Step 4. Download and run the Network Connection Repair Tool

Brother has designed a utility to assist in restoring printing capability with minimal user interaction.  This utility will automatically locate and update your Brother machine's IP address within your printer driver which will restore your printing ability.
>Click here to go to the Downloads section to get the Network Connection Repair Tool.




If you still have problems after changing the Firewall settings, please contact Brother Customer Service from "Contact Us".

 

 

 
If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

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