DCP-9042CDN

Please try the following:

Step1: Change the Terminal Services setting:

You need to change a setting in the Terminal Services of your computer. If the Terminal Services of your computer is disabled, you will experience this situation.  Please follow the instructions below to access the Terminal Services of your computer:

1. Click Start -> Control Panel.
   
   
2. Windows® XP with Classic View:
   Double click Administrative Tools.
   
   Windows® XP with Category View:
   Click Performance and Maintenance -> Administrative Tools.
   
   
3. Double click Services.
   
   
4. In the column titled "Name", locate "Terminal Services". Right click Terminal Services and click Properties.
   
   
5. On the General tab locate "Startup Type". Click the drop down arrow and select Automatic or Manual.
   
   
6. Click OK and close the window.

If the issue still persists, continue to follow the steps below.

There are three types of instructions in Step2 for each connection type (Network /USB/ Parallel). Please check the applicable instructions for your connection type.
 

Step2 for Network Users:

You need to change the settings of the scanner driver and the Windows® firewall.

Step2-1: Change the scanner driver settings:

1. Cilck Start -> Control Panel
   
   
2. Windows® XP with Classic View:
   Double click Scanners and Cameras
   
   Windows® XP with Category View:
   Click Printers and Other Hardware -> Scanners and Cameras
   
   
3. Right click on the scanner icon and select Properties.
   
   
4. Click the Network Setting tab and check the IP Address is correct. Select Specify your machine by address.
   
   
5. Next, click the Scan To Button tab and make sure that Register your PC with the "Scan to" functions at the machine is selected.

Step2-2: Change the Firewall settings:

Refer to the Related FAQs at the end of the page to check how to change the Firewall settings.

Step2 for USB Users:

• Try reinstalling the driver with your Brother machine directly connected to your computer. The latest driver is available in the Downloads section of the Brother Solutions Center.
  
  
• Use a HUB that has an independent power source. This allows the connection to rely less on the power that comes from the computer itself.
  
  
• Change the port. Not all ports carry the same power and changing the connections may also resolve problems.
  
  
  
  

  Note

  • (if applicable) If you want to use USB 2.0, use a USB cable with a USB 2.0 logo.
    

  • Even if the cable you use follows the specifications listed below, we CANNOT guarantee that your Brother product will work when it is connected via a USB hub.
  
  
  
  
  
• Not all USB cables are the same. Some USB cables will not work when they are connected to your printer/MFC via a USB hub or a PC. We recommend that the cables you use support the following specifications:

1. twisted pair cable
   
   
2. shielded
   
   
3. no longer than 6 feet ( 2 meters)

Step2 for Parallel Users:

• We recommend that the cable you use is no longer than 6 feet long ( 2 meters )
  
  
• Try reinstalling the driver with your Brother machine directly connected to your computer. The latest driver is available in the Downloads section of the Brother Solutions Center.
  
  
• Try using another parallel cable.