Date:29/01/2013 ID:faq000057_000




Title:
I am sharing my Brother machine from my Windows® XP computer and other Windows® users are not able to print.

Description:

Note

This FAQ is applicable only for a shared Brother machine as shown in the image below.

shared

This problem is often resolved by installing Windows® XP Service Pack.
However, before you install Windows® XP Service Pack, please try the followings:
 
Step1: Check the printer driver setting installed on your Windows® XP PC
  1. Click on START, SETTINGS and PRINTERS & FAXES.
  2. Check if the printer icon appears as shared printer.

    image




    If the printer is not shared, right click on the printer icon and select Properties => click on Sharing tab. Please make sure Share this printer is selected.

    image

If the problem still continues, continue to follow the instructions below:



Step 2: Uninstall the Brother MFL-Pro Software from your Windows® XP PC

  1. Click on START, CONTROL PANEL, ADD & REMOVE PROGRAMS, and remove the following programs: Brother MFL-Pro xxxxx.
  2. Click on START, SETTINGS and PRINTERS & FAXES and delete the Brother driver & the PC-Fax driver.
  3. In the "Printers & Faxes" window, you will click on File and Server Properties.
  4. Click on the "Drivers" tab.
  5. Select the "Brother xxxxx" driver or any other Brother driver, then click REMOVE.


Step 3: Install Windows® XP Service Pack and reinstall the Brother MFL-Pro Software on your Windows® XP PC

  1. Install Windows® XP Service Pack from the Microsoft®'s web page.
  2. Reinstall the Brother MFL-Pro Software from your CD-ROM.

Note

If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.



 
If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

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