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FAQs & Troubleshooting
Read the latest frequently asked questions and troubleshooting information.
Consumables & Options
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Information

  • Windows®8 Support Information (English, PDF, 31KB) >>> Please click here.
  • Support Information for USB media (English, PDF, 133KB) >>> Please click here.
  • Software ver.4.01 is available.

Top 5 FAQs

  1. I tried to update the machine with USB media and pushed "USB HOST". But the screen didn't change for more than 5 minutes and I still can't upgrade it.
  2. There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
  3. "Preventive maintenance is recommended" appears on the LCD.
  4. Maintenance (Oiling the machine)
  5. Maintenance (Cleaning the thread paths of the upper threads)
PR-1000