This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced or the hook did not snap securely over the ink cartridge when installing. Do the following to clear the message:
- After all the correct selections are made, the machine will then go into a cleaning. Once the cleaning is complete, the LCD will return to date and time.
If the LCD displays "No Cartridge", there is a possibility that ink cartridges other than ones you replaced are empty. Follow steps below to check the ink volume. If there are empty ink cartridges, please replace them.
- Press Ink or Ink Management.
- Press the Up or Down arrow key to select Ink Volume.
- The LCD shows the ink volume.
Press the Up or Down arrow key to select the color (colour) you want to check.
- Press Stop/Exit.
If the message "No Cartridge" does not disappear, unplug the machine from the AC power outlet and wait approximately 10 seconds, and then plug it back in. If the date and time appear on the display, the issue is resolved.
If you still have the same problem, please contact Brother Customer Service from "Contact Us".