Date:29.03.2010 ID:faq002486_000




Title:

I cannot print from the printer in a network-shared environment when using Windows® XP SP2 32 bit or Windows Vista® 32 bit. What can I do?

Description:

This problem may occur if the printer port is not selected during the installation of the Brother printer Driver & Software Package or Driver Deployment Wizard when using Windows® XP SP2 64 bit, Windows Server® 2003 64 bit or Windows Vista® 64 bit as the server Operating System.


 

 

Note

To avoid this problem, be sure to install the printer driver for the client Operating System to the server Operating System first. If you are using Windows® XP SP2 32 bit or Windows Vista® 32 bit as the client Operating System, the printer driver for those two Operating Systems should be installed on the server Operating System, Windows® XP SP2 64 bit, Windows Server® 2003 64 bit or Windows Vista® 64 bit .

 

To solve this problem, follow the instructions below.

  1. Uninstall the Windows printer driver.

    Uninstall from the Start menu on your computer:

    1. On the client computer Windows® XP SP2 32 bit or Windows Vista® 32 bit,
      click the "Start"=> "All Programs" => your printer name.
    2. Click "UnInstall".
    3. Follow the instructions on the screen.

    Uninstall with Printer Driver Uninstall Tool:

    1. Make a temporary directory on your HDD to save the downloaded file, e.g. C:\bront
    2. Please click here to download the Printer Driver Uninstall Tool to remove the drivers.
    3. Once downloading is completed, double click the downloaded file to extract it.
      Double click on "brunins.exe".
    4. Select the printer driver that you want to remove, and click on Uninstall button.
    5. Restart the PC.
  1. Install the printer driver for Windows® XP SP2 32 bit or Windows Vista® 32 bit to the Windows® XP SP2 64 bit, Windows Server® 2003 64 bit or Windows Vista® 64 bit server.

    1. Open the printers folder.
    2. Right click on the printer name icon and select the "Properties".
    3. Open the Sharing tab and click on "Additional Drivers".
  1. Check the check box for "x86" next to Windows 2000, Windows XP, Windows Server 2003.
    1. Click on OK.
    2. Click on Browse and click on the drop down menu in the DRIVES field to select the folder where Windows® XP SP2 32 bit or Windows Vista® 32 bit drivers exist.
    3. Click on Open.
    4. Click on OK.
    1. Reinstall the printer driver to the client Windows® XP SP2 32 bit or Windows Vista® 32 bit computer.

      For Windows XP® 32 bit Users:
      1. Click on "Add a printer" in the printer folder.
      2. Click on Next.
      3. Select "A network printer, or a printer attached to another computer" and click on Next.
      4. Select "Connect to this printer" and then input the Network Shared Printer name, e.g. \\server\HL-xxx
      5. Click on Next.
      6. If you want to use the printer as the default printer, select "Yes".
      7. Click on Next.
      8. Click on Finish.
    For Windows Vista® 32 bit Users:

    Note

    • You must be logged on as an Administrator.
    • If the "User Account Control" prompt is displayed, click Continue.
    • If the "Windows Security" alert prompt is displayed, click "Install this driver software anyway.".

    1. Click on "Add a printer" in the printer folder.
    2. Click on "Add a network, wireless or Bluetooth printer".
    3. Click on "The printer that I want isn't listed".
    4. Select "Select a shared printer by name" and input the Network Shared Printer name, e.g. \\server\HL-xxx
    5. Click on Next.
    6. The Test Print dialog appears. Click on Finish. 
    1. After finishing the installation, try to print again.

    If your question was not answered, please check...
      

    • Have you checked other FAQ's?

    • Is the answer in the user guide?

    • If you need further assistance, please contact Brother customer service:

    Related Models

    HL-2150N, HL-2170W

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