Date:22/04/2011 ID:faqp001339_002




Title:

The machine does not print, and shows the error message "Insert Tape Cassette!" on the LCD display. (Windows Vista® / Windows® 7)

Description:
When you are using the Windows Vista® / Windows® 7 'built-in' driver (Inbox driver), the function of detecting the tape width installed in your printer, does not work correctly. Therefore, if the tape width size is not the same as the one selected in P-touch Editor, the printer does not print.


The Solution:
  • Before printing labels, please make sure that the tape cassette is installed correctly, and the tape width inside the printer matches the one selected in P-touch Editor.

  • You need to use the printer driver for Windows Vista® / Windows® 7 instead of the 'built-in' driver (Inbox driver) to allow all the functions to work correctly.

    To download the printer driver, please go to the download page using the link (Downloads) that is in the top left corner of this page.
If your question was not answered, please check...
  

  • Have you checked other FAQ's?

  • Is the answer in the user guide?

  • If you need further assistance, please contact Brother customer service:

Related Models

PT-2100, PT-2700, PT-2730

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